Frequently Asked Questions
Get answers to your most common questions about our platform, pricing, and outcomes.

General Questions
What is Altiv.AI?▾
Altiv.AI helps working professionals build applied AI capability through guided Plays based on real work. Each Play ends with a useful output, and completed work can be recorded in a Skills Portfolio.
Who is Altiv.AI for?▾
Altiv.AI is for working professionals who want to practise using AI on tasks that matter to them. It also helps employers and L&D teams create guided opportunities for people to apply new skills to real business tasks.
How is a Play different from a course?▾
A Play starts with a task to complete. You follow guidance, examine evidence and make decisions as you create a useful piece of work. The emphasis is on applying a skill through practice.
Is Altiv only for marketing and SEO professionals?▾
Altiv is designed around practical work across professions. The catalogue is expanding, and the available Plays determine which tasks you can practise today. Browse the Plays catalogue (www.altiv.ai/plays) for current options.
Platform Features
What is an Altiv Play?▾
An Altiv Play is a guided, hands-on learning experience built around a real task. You bring the context, use AI where it helps, make the key decisions and create an output you can use.
What is the Skills Portfolio?▾
The Skills Portfolio is a learner-owned record of completed Plays, the outputs created and the skills practised. It shows the work behind an achievement, giving you concrete examples of what you can do.
What is the AI Readiness Score?▾
The Altiv AI Readiness Score helps you understand how AI affects the tasks in your role and consider which capabilities to develop next. It is a starting point for reflection, not evidence that you have demonstrated a skill.
How does Altiv keep Plays relevant as AI changes?▾
We have an agentic approach and update our content every couple of weeks to keep pace with the speed of AI. We firmly believe in a no-course practical world with updated knowledge bodies to support the AI era.
What guidance does Altiv provide during a Play?▾
Altiv provides a sequence of activities, relevant examples and guidance to help you apply AI to a practical task. You examine information, make decisions and develop the result as you work through the Play.
Technical Questions
What should I do if a page or Play is not working?▾
Contact Altiv Support with the page URL, the step where the problem occurred and your browser and device. Include the error text if available. Do not send passwords or confidential work in a support message.
What information should I prepare for a Play?▾
Start with the task you want to work on and read the selected Play's instructions for the information it needs. A content brief and a traffic diagnosis use different evidence, so prepare inputs for the specific task.
Where can I find information about data handling?▾
Read the Privacy Policy before submitting personal or work information. Follow your organization's rules for sharing work data, and contact Altiv support if you need clarification.
Product Page
Where can I explore available Plays?▾
Visit atliv.ai/plays. Plays are organized by the job role/domain they address.
Which Play helps me investigate AI search visibility?▾
The GEO Citation Audit Play (www.altiv.ai/plays/marketing/seo/geo-citation-audit) focuses on how AI engines find and cite your brand. The AI Category Presence Play (www.altiv.ai/plays/marketing/seo/ai-category-presence) addresses a related question: how your brand appears in AI answers about its category.
Which Play should I use when search traffic falls?▾
Choose the Play that matches the question you need to investigate. e.g. Diagnose AI Search Click Loss (www.altiv.ai/plays/marketing/seo/aio-click-loss) examines a possible AI-search explanation. Was It a Google Update? (www.altiv.ai/plays/marketing/seo/googleupdate-traffic-drop) focuses on investigating a possible update-related decline. A drop alone does not establish either cause.
Programs & Pricing
Where can I check pricing and payment terms?▾
For refund terms, read the Refund Policy (www.altiv.ai/refund-policy). Contact Altiv support if the offer or access terms are unclear.
How can I show the skills I have practised?▾
Record completed work in your Skills Portfolio. The combination of a completed Play, its output and the skill practised gives you something concrete to discuss when explaining your capability.
Is there a free Play I can try?▾
Yes, each domain/role has a free play that you can try and understand the method.
Outcomes & Results
What can I create in a Play?▾
Each Play is built around a practical output. Depending on the task, that could be an audit, brief, analysis, plan or decision you can use in your work.
Can a Play help me do more than finish a task faster?▾
Yes. A Play can help you explore how AI improves the quality of a result or makes a new approach practical. Depending on the task, that might mean comparing more alternatives, examining information more thoroughly or trying an analysis that would otherwise take too much time. The opportunity depends on the Play and the work you bring.